Answers to questions we are often asked.
Q: I downloaded the files, but did not receive them or I can't find them?
A: Please check your “download” folder. If you cannot find the files, go to your computer’s search, enter the name of the party you purchased. Then if you still cannot find them, email us.
Q: Once I place an order for printable party items, what happens next?
A: Once your order is placed and we have received your payment we begin customizing your products. Once we are finished, a PDF file will be emailed to you for printing. Download the file(s) and print at home or send to a print shop.
Q: My files won't open what should I do?
A: To open the files you must have the Free Adobe Reader to be able to view and print your PDF files. Make sure you have the latest version for your files to work correctly.
Q: What if I change my mind, can I get a refund?
A: If "changing your mind" means you want a different theme that's fine just email us with your change. But if "changing your mind" means you would not like anything. Sorry, because we start working on your project within 24 hours of purchasing your product there will be no refunds. If you have problems getting the file to work, email us. I'm sure we can help you with your file. Thanks!
** Please note: These are digital files that will be emailed to you after within 1-3 days of your purchase. You will NOT receive items via US mail.
Q: Do you provide proofs of my designs?
A: We do not provide proofs for every order. We spend a lot of time making sure your order is exactly as you ordered it.
Q: Can you design a specific party theme just for me?
A: Absolutely!! Send us an email and tell us what type of theme you are looking for.
Q: What size of water bottle works for your labels? How do you keep your labels dry?
A: A 16.9 oz water bottle works great for my labels. I have used my grocery store’s generic brand as well in the past and those have worked also. I find if you don't chill the water plain paper labels work just fine.
Q: What is the best way to cut out all of the designs?
A: If you feel you don't have a steady hand with a pair of scissors you can purchase a fairly inexpensive cutter at a local craft store. For the cupcake topper I like to use a 2 in. circle hole punch those can also be purchased at amazon.com or your local craft store.
Q: What is the best type of paper to use when printing?
A: Bright white card stock that can be purchased at any craft or office store.
Q: Is Beth available for hire for party planning?
A: Yes! Send us an email regarding your event and what your looking for and she will back to you.
Q: What if I have a party in the next 48hrs can I get a rush on a order on a printable design?
A. We try and accommodate all of our customers the best we can. Email us with your needs and we will see if we can help. All rush orders have a $10 fee.